CAR RENTAL REVIEWS ON EUROPCAR IN WARSAW

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The staff were very friendly and the vehicle was clean.

The pick-up and return process is simple, the vehicle is clean, the parking lot is very close, and the car is relatively new.

Very good service!

I always rent from this company; the cars are in good condition and fairly new.

The car we got was vastly different from what we reserved, and the price didn't match either.

Excellent service. Besides car rental, they also gave us lots of other helpful advice.

Big company, good cars, excellent service, simple and quick procedures

The experience was quite standard and acceptable. We used self-service for car pickup. Thankfully, we took photos from all angles! The rear license plate holder was broken, and it kept rattling while driving, making us worry it might fall off. During car return, the inspector shook the license plate and suspected we caused the damage. We then showed the photos taken during pickup to prove it wasn't our fault!

When I returned the car, they wouldn't allow me to check my personal belongings inside. After handing over the car, they drove it away. I waited at Chopin Airport for 20 minutes. My bag, containing my Chinese driver's license and its translation, was supposedly not found. I'm a long-time customer of this rental company, but this experience was particularly terrible! Far worse than usual! I advise all Chinese friends not to use this company! My bag didn't even contain any money, yet they claimed it wasn't in the car! I've already requested after-sales support! Don't assume foreigners are more ethical, really! They're not better than us Chinese!

We were quite anxious as foreigners because we were warned about the car needing maintenance right after picking it up. Why didn’t they maintain it beforehand?