CAR RENTAL REVIEWS ON EUROPCAR IN AMMAN

Like: Good Service but the Vehicle had to be changed due to some due to some noise and technical problems. The vehicle was changed to my convenience where I was at that time. The pickup and drop process was also very efficiency.
Dislike: The vehicle had to be changed

When I got to the reserved pickup location, I found out it was closed! No notification was given! I had to call Eurocar myself to resolve the issue. QEEQ's customer service did not provide a reasonable explanation!

When returning the car, the rental store guy said the car had a bit of paint from someone else on it. Our car was fine, but someone else's paint rubbed off on our car. You couldn't tell unless you looked very closely. We didn't have any scratches during the trip, and even if there were, they were from before. Although we took photos when renting, it wasn't visible in the photos unless they were close-ups. He wanted us to pay 75 Jordanian Dinars (about 750 RMB) without any basis for this price. I asked him to call the supervisor, but he refused. Eventually, we went to the office ourselves to fetch the supervisor (we were in the parking lot returning the car). The supervisor checked and said there were no issues, and we could return the car (the guy had left by then). It seemed like he wanted to make some extra money. Such behavior damages Europcar's reputation.

Staff were enthusiastic, provided thorough introductions, and the pick-up and drop-off process was efficient.

Great Staff and very easy process, wanted to thank everyone at eurpocar airport branch and customer care call center for their unparalleled support and assistance. special thanks to mohammed al kurdi and airport branch manager mohammed

Great experience, thanks a lot easyrentcars

The car rental process was completed within 15 minutes, and the staff spoke English. Overall, a good experience.

Great service attitude, clear explanations, free upgrade, and an additional 2 hours for late return.

The service is quite attentive

Car was too bad