CAR RENTAL REVIEWS ON EUROPCAR AT STUTTGART AIRPORT, STR

I booked a luxury brand, even if the same model isn't available, a similar class car should be provided. In the end, I got a Renault. When I asked if I could change it, they said no, but I could pay extra for an Audi A4. This left a bad impression.

Satisfied

It's acceptable

Extremely irresponsible. They did not fulfill their promises after the vehicle broke down and refused to reimburse the high taxi fare for the car replacement.

Charged three times 20 euros without reason after more than half a year

Staff attitude was mediocre

It's fine.

Quick car pickup at the store, staff were very friendly

First, after contacting them immediately about a brand new pair of sunglasses, they said it couldn't be found. I don't understand who would throw away sunglasses as trash? They kept saying they couldn't reach the rental company, which dragged on and on! Second, the car wasn't given to me with a full tank of gas, so I returned it with the same amount of fuel, but they still charged me for a full tank. I've rented cars many times, but this is the worst experience!!

It was rush hour when picking up the car, took one and a half hours to get it. They had issues recognizing my driving license, had to explain for a long time before they agreed to rent it to me.

Great, you only need to provide a driver's license and a credit card. No need for notarized or translated documents.