CAR RENTAL REVIEWS ON DOLLAR IN PORTLAND

Don’t say everything is included then add on $150 in additional taxes and fees more than a little frustrating.

Staffing of counter was awful. Only 1 person to get everyone checked out and took almost an hour at 12:45 am when other counters had multiple people working the counter and got their lines out in a matter of minutes. Everything else was wonderful.

Dollar was super easy to work with. We booked a manager's special and when I decided to change it last minute, they still gave me a great rate.

Super easy to use and continued to drop the price when they were adjusted.

Car was very comfortable and drove great.

Very courteous and easy.

Dollar was great! no line, brand new vehicle, easy process during pickup and return.

worked perfect, best deal out there.

The wait time was extremely long. They were understaffed and poorly run.

Like: Got to drive a brand new Subaru Legacy which was a surprise. I didn’t know that Dollar had Subarus, so this was a bonus.
Dislike: Upon check in, the staff person tried to charge $10/day extra for my husband to also drive the car. This upsell was unacceptable and something I’ve never experienced at any other car rental place. Good news is, after complaining, the staff member agreed to not charge this extra fee.

Would've preferred that the man checking us in had a personality or smiled in way of greeting. Rather he looked bored and annoyed we were there.

Exactly the right size car at a great price. Check in and check-out was simple, fast, and easy. It was easy to find the car and drop it off. Drove great. Good gas mileage. Overall excellent experience.

We didn’t so they upgraded us for $15 per day extra, they failed to mention the taxes and fees so it was actually $80 per day. Our original booking was total of $136 fir a land rover. We paid $426 for a Toyota Highlander. I’ll never book with dollar again. Very upset.

We should have called you about the Subaru being a comparable model to the Land Rover. Next time I will.

I was charged more than I was supposed to be. My confirmation said one thing and they charged me $100 more and basically said to bad.