AVIS CAR RENTAL REVIEWS IN RUSSIA

The car pickup process was quick, and we didn't have to buy additional insurance. Returning the car was smooth as well. Although we washed the car the day before, it got dirty again on the return day due to heavy rain. I apologized because the contract stated the car should be in the same condition as when picked up, but the staff said no problem.

The car pick-up and return processes are simple. The staff is efficient and doesn't push any sales. The experience was excellent! Everything was clearly explained! The city drop-off location is convenient, with a gas station right next to it!

both companies were very helpful

both companies were very helpful

Car pick-up right outside the airport

Everything is good, thank you!

It was easy to find the Avis store at Moscow airport. A tall Russian guy who speaks fluent English assisted us. The rented Tiguan wasn't available initially, so they offered a Skoda. However, we found that the window controls were broken. Since there were no other suitable cars at the location, he contacted another store in Moscow. Realizing the peak hours, he suggested we drive to our hotel first. Later, his colleague drove a new Mercedes SUV to our hotel and exchanged the car there. He even demonstrated how to exit the airport gate for us and stayed until we understood. Just as we were checking in at the hotel, his colleague arrived with the Mercedes. The windshield got chipped by a stone during our trip, but when we returned, the inspection and billing process was quick.

The rental company's branch was canceled. It took me 2 hours to find another branch to handle the rental, causing a lot of inconvenience.

Pretty good. Quite fast.

The car rental counter is right in the airport hall, but it's just a small counter for one person. When I went there, my flight was delayed, and I had to cancel the reservation at the airport. Upon arrival, I couldn't rent a car anymore, and the on-site rental price was incredibly high! Returning the car was very troublesome. You have to drive the car into the airport parking lot, unload your luggage, and then return the car. After the rental company inspects it, you must pay to exit, and this fee is out of your own pocket! However, the car was very new!

Does not speak English

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จองง่ายครับ

The rental and driver's license translation process was very satisfactory, but an unpleasant incident occurred when returning the car. We were a few minutes late to the airport return location, and the AVIS staff had already left for the day. We called customer service and were told we could use the self-service return by placing the keys in the metal box next to the AVIS office, but we couldn't find this box. We called AVIS customer service for almost an hour with no answer—not during the middle of the night, but just between 9 PM and 10 PM Beijing time. Online customer service was unhelpful, giving irrelevant answers. My friend and I were still looking for the box when it was time to board our flight. Eventually, we sought help from the local airport police to resolve this issue. I hope that in such cases, the car rental service can improve the customer service phone response rate.

Машина была в технически неисправном состоянии. За 12 дней 2 раза отказал ручной тормоз, в результате чего произошло повреждение переднего бампера. Есть свидетели происшествия. Прошу разобраться с недобросовестным поставщиком в городе Иркутске.

Добавьте русский язык в приложение!

At Sheremetyevo Airport in Moscow, I encountered a handsome guy who spoke excellent English. He was sincere, enthusiastic, and provided efficient service. He even walked me to the parking lot exit to generate a payment card before leaving. I am very grateful and satisfied.

The staff at the pickup point was quite attentive and personally took us to the car lot. He carefully checked for surface issues before handing over the car and marked even minor scratches.

Satisfied

Overall, it's satisfactory.

Service in Russia needs urgent improvement

Very thorough, the staff explained everything well