Hard to pick up, hard to drop off! Service needs improvement! No signs outside the pick-up point, ex

Car pick-up right outside the airport

The car pickup process was quick, and we didn't have to buy additional insurance. Returning the car was smooth as well. Although we washed the car the day before, it got dirty again on the return day due to heavy rain. I apologized because the contract stated the car should be in the same condition as when picked up, but the staff said no problem.

The car rental counter is right in the airport hall, but it's just a small counter for one person. When I went there, my flight was delayed, and I had to cancel the reservation at the airport. Upon arrival, I couldn't rent a car anymore, and the on-site rental price was incredibly high! Returning the car was very troublesome. You have to drive the car into the airport parking lot, unload your luggage, and then return the car. After the rental company inspects it, you must pay to exit, and this fee is out of your own pocket! However, the car was very new!

Машина была в технически неисправном состоянии. За 12 дней 2 раза отказал ручной тормоз, в результате чего произошло повреждение переднего бампера. Есть свидетели происшествия. Прошу разобраться с недобросовестным поставщиком в городе Иркутске.

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