Return location address and direction was terrible, not given exact location Parking number which we found out much later, nothing mentioned on our contract.
The female service agent's English accent was very hard to understand. The pickup location was a bit far from the counter and the road was under construction, making it one-way. However, the car pickup was overall smooth. Returning the car in Hamburg was very easy; just follow the airport signs. The drop-off location is a centralized outsourced area. The staff checked the car thoroughly and printed the receipt quickly since the car had no damage.
Received inexplicable charges from the rental company a month and a half after returning the car. Despite repeatedly asking for a detailed billing statement and scanned copies of fines from QEEQ and AVIS, I haven't received a clear response.
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