CAR RENTAL REVIEWS ON AVIS IN CAPE TOWN

Long waiting time

Car rental at Cape Town Airport is very convenient.

Good

Charged me a few hundred yuan extra and haven't refunded it yet.

Overall, it's pretty good, but the car pickup process took quite a while. It took about 40 minutes to complete the procedures and another 20 minutes to pick up the key from the back. However, the return process was quick, and there were no unexpected charges. I forgot to bring my physical Chinese driver's license this time, but I successfully picked up the car using the translated version of my electronic driver's license from the 12123 app. Photos of the Chinese driver's license are not accepted, so I advise everyone to be mindful and always carry the physical driver's license whenever possible.

Everything was good, except the condition of the car. The side mirror adjustment switch fell off as soon as we tried to used it and the shocks absorber make loud noise the whole trip.

Very easy to book and the price tracker works!!!

The rental company is a well-known international brand and the service is good, but the efficiency is somewhat low. Initially, they gave us a Nissan Qashqai with a leaking tire. Later, they upgraded the vehicle, which caused a bit of a delay.

Very satisfied.

Very professional

Everything was fine except the final bill was unclear and no one explained it.

The car was in great condition.

The process was very efficient, both pickup and return were quick, but the car provided was an old model without a rearview camera, which was less convenient.

Very good.

Very satisfied. Although it wasn't the specified car, they provided a new car of the same class, which was great.

It was okay, but the staff was not very patient.

Very satisfied. The staff at the car rental service were exceptionally friendly. I don’t speak English, but they were very enthusiastic about helping me.

Long wait times during holidays, questioned the validity of Chinese driver's licenses... Deposit took a long time to refund

Long lines at Cape Town airport, even though plenty of counters open. Staff very friendly and helpful.

Very dissatisfied and disappointed. Will never rent from them ever again.

Satisfied