CAR RENTAL REVIEWS ON AVIS AT MALTA INTERNATIONAL AIRPORT, MLA

avis rang me at 7.24am because the client before insisted to contact me to see if his phone was forgotten in the car, then got poor apologies from avis saying it was the client who asked...am i not a client to be considered?

The staff were Indian, making communication a bit difficult.

Car had more damage than shown on original picture form. I was glad I checked the car over before I drove away. Would have preferred to hand the keys to a member of staff than an open box in the airport.

I rented an AVIS car but received one from Budget. The staff told me they are partners, but I had no idea during booking. The car was in very bad condition, full of damages. This was the worst car I've ever rented from Zuzuche. I hope Zuzuche can verify if rental companies have partnerships and inform customers about who is providing the car. Using a big brand's name but providing a different company's car affects customer rights. I hope this can be improved!

Car was I poor condition, lots of dents and a loose exhaust. Avis our a 1000 euro hold on my credit card at pickup and tried to sell my additional insurance. When I said I had paid for no excess insurance already thy said I had not paid for 'their' no excess insurance, do if I had an accident they would still charge me up to 2000 euros excess and I would have to claim it back myself. I returned the car in the same condition with a full tank of fuel as a week later they put a 25 euro charge on my credit card with no receipt or no explanation.

Quick and simple.

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The car was good for the purpose rented. The rental car rate for the rental period was excellent.