CAR RENTAL REVIEWS ON SURPRICE RENT A CAR IN PRISHTINA

My experience was absolutely amazing. The stuff were extremely polite and very knowledgeable. Although my plane landed earlier than scheduled, the guy was waiting for me at the airport. He picked me up from there and took me to the office. Explained the whole process in details, and came out with me and pointed out any minor scratches that the car had. They also upgraded my car free of charge.

The customer service was really poor, I was required to pay for my insurance twice. Once through the easyrentcars.com website but also, when I arrived at the car location pick up. I was also expecting the car to be at the airport, but rather I had to go to their office to collect it. When I received the car I was told about a crack in the windscreen, however I was not informed about the left light being broken, the windscreen wipers not working and also the music player. Being in a muddy country when it was raining, it was near impossible to see through the windscreen due to the faulty wipers. As well as this, i got a flat tyre and spent 4 hours of my holiday waiting for surprice to come and fix it. This is absolutely shocking as they did not have a reserve tyre which should be mandatory. It is a shame that I will never be renting a car from this company again.