Excellent

The first car had an airbag warning light, and the replacement also had issues and was an old car. When I picked up the first car, the staff just walked me to the car and left without saying anything.

Excellent

The rental company staff didn’t explain clearly during pickup, so we ended up buying additional insurance to reduce the excess, even though we had already purchased a comprehensive supplement insurance in our home country. I thought it was a pre-payment, so I signed the document.

Car over all was very clean but found old food like smarties and cornflakes under the seat from previous renters. Also I was unable to reach the Hertz local branch by calling their local line of the Toronto Airport. Kept connecting me to their general line and could not get a hold of anyone to let them know that I can't find their location.

The pick up location was incorrect and caused a lot of undue frustration. The rental cars were in Terminal 1 and not Terminal 3 of the airport.

Like: Easy picking up and drop off
Dislike: There was not cars to choice in Toronto, I took the first which arrived. Fortunately I had not to wait for so long.