Like: Wide car for carry all luggage (4 checked bags and 4 hands bag) Dislike: The car hired was a Toyota (or similar) and the one given was a Proton Alza
I booked the car a few days before the trip and received SMS reminders and messages on WeChat. However, I still had to wait at the airport for over an hour to get the car. Although the rental company apologized multiple times, I feel it wasted my time. I hope this aspect can be improved.
When I arrived, I did not see anyone holding a sign to pick me up. After calling the store and communicating several times, someone finally came. During the paperwork process, they claimed not to have received the order from Zuzuche. They charged me 675 MYR based on the information on my booking confirmation. About 15 minutes later, they brought the car to the arrivals hall entrance. The service was good overall, but the car had over 130,000 kilometers on it and had a burnt smell. I opened the hood and found the engine surface badly scorched. Fortunately, we didn’t encounter any problems. We drove a little over 300 kilometers. The communication issue between Zuzuche and the local company was quite embarrassing for us. Luckily, their staff spoke Chinese well, so communication wasn’t a problem. Overall, I am satisfied with this car rental experience—no issues, safe and sound. I hope for an even better experience in the future.
Before departure, I added them on WeChat to ask questions but never received a single reply. I called three days in advance, and they said everything would be on time, but no one was there when we arrived at the airport. We made numerous calls and waited for over half an hour before finally getting through. From the tone, it was clear they had forgotten. We waited another 20 minutes before someone showed up. They didn't even apologize, just asked for our booking confirmation. Then we waited another 10 minutes for the car, and I had to fill out forms on the roadside. The only good point was the lower deposit, just 100 MYR in cash. The car itself was decent, but it lacked any extras like GPS. Overall, it's nowhere near as good as in Thailand.
There were professional staff to greet us right after getting off the plane. After checking the paperwork, the car was handed over immediately. Very convenient.
Picking up and returning the car was very convenient. There was a staff member who guided me to get the car.
About QEEQ:10.0/10
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
System Maintenance Notice We are currently upgrading call system, phone customer service is not available. This process is expected to take approximately 30 minutes to complete.For urgent inquiries during this time, please contact online customer service.We apologize for any inconvenience this may cause and appreciate your understanding.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Good car, wide and perfect aircon.
Dislike: The car hired was a Toyota (or similar) and the one given was a Proton Alza
Relevant Reviews on Big Thumb LANGKAWI INTERNATIONAL AIRPORT
Joshua George
-
-
-
-
View more >Cara Garden
-
-
-
-
View more >Eden Dutt
-
-
-
-
View more >Quentin Beerbohm
-
-
-
-
View more >John Bellamy
-
-
-
-
View more >