Overall: good

At the end, there was additional fee included in the receipt.

great car, excellent service provided, our car had to be towed due to a fault with the airbag and they were great and arranged for us to pick up another car pretty straigh away with no issues.

Originally Hertz (on behalf of Thrifty) tried to give us a car much smaller than we paid for. After complaining we were given a larger car. The customer service person was very pushy with an insurance sale (an extra 120 euros we were not expecting) despite the fact we had bought insurance from you in advance. The cs person did not exlain anything to do with the car - where lights were, indicators etc as is normal. The language of the dashboard was left in German which was very confusing. A poor experience.

Près de 30 minutes d'attente pour prendre le véhicule. Du personnel sur place mais une impression de désorganisation et d'énervement. Régulateur de vitesse du véhicule HS.

Great car, A bit to long waiting for pick up specially with 2 small kids, But really nice helpful lady at the counter, And i was lucky to have help with putting car seats on ,but really that should be done by a member of staff...i know its the rules at moment but i still dont agree with it,as how I am I supose to supervise 2 kids while fitting the seats??? But in general great experience, will definitely recommend

Great experience, will use it again,thank you .