NOT good experience

The staff were friendly and provided excellent service. However, the pickup process was slow and took a long time, approximately 40 minutes.

There was only one KIA available. They promised to exchange it as soon as a car was returned, but they didn't. The most frustrating part is the credit card deposit refund. They claimed it was settled when I returned the car, but now I've been charged over 200 yuan! Where's the proof?

It was fine

Was not clear that insurance MUST be purchased regardless of if you have other coverage. They charged $100 a day for insurance when every other place was less than half of that.

My credit card provides insurance for rental cars in Mexico. So I had printed a letter that I had received from my Credit Card Provider saying that the insurance will be covered by my Credit Card Provider. But Europcar did not accept that letter. They told me that you have to show an extra letter from Carta De La Comision Nacional De Seguros Y Finanzas. I told them that based on what is mentioned on the internet, a letter from my bank saying that my insurance is covered is enough, but they insisted that they will not give me the car if I do not buy insurance from Europcar. So I had to pay them 250 dollars extra to get the car.