Good overall. Could offer some advice.

The pre-authorization charged 3000 dollars, which is way more than other companies. It's been a month and it hasn't been refunded. It's very frustrating... There are also many miscellaneous fees.

Very bad service. This owner should not work in services field as he does not provide any. No one showed up at the drop off warehouse therefore I informed them 4 days before, by phone and confirmed time and day for returning the car As no one was on site "the drop off day" I phoned them 5 times +one text and no courtesy to at least acknowledge. I will never book again with them for sure.

The head quarters really gave me pause - it didn't look like a real company. I was concerned to give them my credit card details. In the end it was fine and nothing bad happened.

No warning that I would need to put 3000 deposit on my card.

Really lovely staff, and smooth transaction and great value for money