Buona ma condizione della vettura desiderabile...

The service attitude of the car rental company is good, and the car's condition is also decent. However, during the return process, it felt like they were trying to charge you unnecessarily, being extremely meticulous and picky about every scratch, which made me uncomfortable.

Pretty good, rented twice without any major issues

The car rental company didn't recognize the international driver's license provided by Zuzuche, and we were stuck for half an hour. Luckily, I had a notarized translation prepared, but then they said it wasn't recognized because it was from a Hong Kong notary. They claimed that Hong Kong is Hong Kong and mainland China is mainland China, despite the first page of the document clearly stating that the legal effect applies to both. Eventually, after requesting the supervisor and waiting for more than half an hour, I managed to persuade them. This was the most disappointing part of the trip. Zuzuche and the rental company should ensure mutual recognition before confirming orders. Fortunately, I had prepared the notarized document just in case. However, being lectured about the difference between Hong Kong and mainland China in a foreign country was absurd and nauseating.

The company is very popular. Other car rental counters were very empty, but there was a line at Sicily's counter. The staff displayed typical Italian efficiency - slow and unhurried. It took two hours to complete the process, but they didn't try to upsell any insurance, which was nice. However, when picking up the car, I found out they gave me a manual car, and I had to go back downstairs to exchange it. The staff weren't apologetic at all and even asked if I didn't know how to drive a manual. Overall, the cost-performance ratio was okay.

Helpful staff at the counter Easy to find Only remark, it's not very clear you have to take your token number for queing. There's a totem in between two counters which is not clear at a first sight that is there for the number pick up.

No dropping price Easy to book