Great value

The queue for pick up was almost 1hr!!! Your company offers great value but if this were to be replicated I would book again

Once we found out it was Europcar, pickup went smoothly. We were persuaded to upgrade to a Golf VW for around 80 euros more as we were informed the car available was only a Fiat 500 which was probably too small for our purposes.

The returning of the car was awful. We were provided zero information about returning the car to the French side of Geneva airport which meant we nearly missed our flight home. It was only until we went to see the Europcar Swiss side team that we received a map to access the French side which was extremely complicated to say the least. Will never use europcar again

Had to pay an additional Eur 200 for a car with winter tires. Had asked specifically for a car to drive in Switzerland. At the desk I was informed that driving the car I got in Switzerland was not allowed since it had only summer tires. Driving this car in Switzerland could result in fines and liability. But “you can pay extra for another car” staff then told me. I felt tricked and forced to pay extra.

The French pickup / return area at Geneva is very poorly signed and the directions given were really inadequate. On return, no staff were at the drop-off point and vans were blocking the few free spaces. Staff at the desk declined to give any receipt for the return of the car.