Very poor customer service, slow to respond when issues arise

This is a scam shop, 1. 20 minutes late for pick-up. 2. Originally rented a Honda Accord but was given a beat-up Toyota RAV4, how can you tell an extra scratch from a car full of them? 3. Extra charges specifically targeting Chinese customers. When returning the car, a lady said everything was fine. Then a man came out, inspected the car thoroughly, claimed there was a defect on the door, but the comparison with previous photos showed otherwise. He also pointed out paint damage inside the door, claiming it was our fault. This spot is never checked during inspection. This shop is clearly targeting Chinese customers.

the staff of Great Rental is great, helpful and kind. I can't ask for more.

all ok, not much problem I didn't use the price drop function.

Everything was good except for the part that the previous driver had left a lot of hair and litter in the car and Great Rentals did not bother to clean it.

Enjoy dealing with Great Rentals, they're friendly and helpful, and really good value compared to other rentals.

Easy booking process with good information provided on confirmation.