Great

Satisfied

Called after landing and was told to wait at the pickup/drop-off zone outside the airport, but it took 20 minutes for them to arrive.

Perhaps the staff were out on errands, as there was only one employee handling three or four customers. The waiting time was quite long. The service attitude was good though.

I have booked a navigation system for option.But they didn't provide it us. It made us be confused very much.

現地事務所に空港で待っていてくれないか聞いてみてくれたり、他にも質問があったら迅速に対応してくれて有り難かった。

Overall ok, pickup was a concern as I was asked to go the airport’s busy drop off point and look out for the pickup car’s registration plate. I had my grandson with me and it was very stressful having to manage him and try to look out for a car amongst 100s of people getting dropped off. Operator should pay and use designated pickup areas