Will definitely book on Paradise again using Easyrentcars because the experience is good overall.
Daryl Bueno
Malaysia
Reviewed: Wed, Jan 29, 2020
About PARADISE:9.0/10
I waited quite some time on pickup counter as counter personnel is not yet there yet. It is understandable because it is 1st day of Chinese New Year.
Car is in good condition, however I dont really like this model of Proton Saga with CVT transmission as it feels very rough specially in stop and go traffic and uphill situations. Not the renters fault or anything, its actually the car's behavior.
About QEEQ:10.0/10
Booking is fast, not able to try price drop protector.
Overall very satisfied. The staff who attended to us were responsible, enthusiastic, and helpful. They communicated with us patiently and had high professional qualities. My first car rental experience abroad was smooth!
“Car was scratched almost everywhere and no power not well maintained or tuned?) Not easy to drive”
About PARADISE:7.7/10
Please give your customer a better car than one which is scratched everywhere and has no reasonable power or its engine size. The car is not up to the standard
“Worst customer service from Paradise Rentals. The car was very old (80K miles) and service was bad.”
About PARADISE:3.3/10
The car was very old (80K miles), brakes were not responsive, and overall condition was bad. However they refused to exchange or upgrade the rental car even after we called out the issues with the car. The only option was to upgrade to Proton Perdana for 450RM per day. The customer service was terribly bad as well - they didn't know what cars they had available, promised us a new car and yet delivered an old Proton Saga with bad brakes. The only upside is the car is cheap, but not much cheaper than others. I would not recommend renting a car from Paradise.
About QEEQ:8.0/10
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Will definitely book on Paradise again using Easyrentcars because the experience is good overall.
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