Car was scratched almost everywhere and no power not well maintained or tuned?) Not easy to drive
Malaysia
Reviewed: Thu, Feb 28, 2019
About PARADISE:7.7/10
Please give your customer a better car than one which is scratched everywhere and has no reasonable power or its engine size. The car is not up to the standard
The car is the cheapest one I could find. The condition is not 5 stars but very well for +/- 100km journey. The aircond condition is very good. I suppose the car is less than 4 years, looking at reg number. Paradise already prepared parkg spot for drop off. Very easy
“Horrible with Paradise Rent a car Kuala Lumpur. Cars in terrible banged up condition inside and out.”
About PARADISE:3.7/10
My experience was horrible and will never use paradise again therefore won't be using easyrentcars as they recommended them. We spent over an hour waiting for the staff to show up to which the security guard in the end had to do the paperwork via the phone to his boss after waiting well over an hour. The vehicle was in poor condition and filthy from the previous users both in and out, the security replied that they don't wash the cars on the weekend it's not their job. Seems like their was no one there to do any of the admin or cleaning except the poor security guard.
Within an hour of our trip our tyre blew on the motorway on our way up to penang, rang the paradise rent helpline, who basically said for us to sort it out ourselves, luckily we rang the malaysian motorway patrol called Ronda who were fantastic in helping us, Paradise were not interested at all in helping us get their car fixed. We limped to the nearest exit and found a tyre shop and changed the tyre at our expense, which was later reimbursed at penang paradise who were much more helpful then their KL franchise.
Was a terrible start to our trip with a careless company, minor things like tyres and cleanliness is sometimes expected but with their attitude it did not help us, after all they were more than happy to collect the rental for a week.
“value for money compare to other car rentals in market”
About PARADISE:10.0/10
Like: Simple and comfortable driving. Dislike: Car steering vibrates when exceeds above 100KM/per hour
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Car was scratched almost everywhere and no power not well maintained or tuned?) Not easy to drive
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View more >Dislike: Car steering vibrates when exceeds above 100KM/per hour