Good car, good service, insurance issues

C.Johnson

Mexico

Reviewed: Sun, Jan 26, 2020

About Europcar: 9.3 /10

We experienced very good service and the car was in excellent condition. However, we were surprised to learn that since we didn't purchase insurance in Mexico (our US insurance covered international) we had to put a deposit of $8,000 down on our credit card in case we didn't return the car. Luckily we had a high enough credit limit to do this and they never actually charged our card.

About QEEQ: 9.0 /10

Compact | Chevrolet Beat or similar

1 days rental

Relevant Reviews on Europcar CANCUN INTERNATIONAL AIRPORT

Newman Herbert

Mexico

1 days rental

Reviewed: Wed, Jun 5, 2024

About Europcar: 10.0 /10

I chose an international chain with a counter right outside the airport. The staff guided us to a shuttle that took us directly to the nearby rental office. We queued up using a computer system. Although I booked a Toyota, they gave me a Dodge. They accepted domestic credit cards. It was a bit crowded so the wait was long, but everything went smoothly in the end.

About QEEQ: 10.0 /10

Veromca Juliet

Mexico

1 days rental

Reviewed: Mon, Jun 8, 2020

About Europcar: 10.0 /10

Excellent service

About QEEQ: 10.0 /10

Katherine Alick

Mexico

1 days rental

Reviewed: Wed, Jun 6, 2018

About Europcar: 2.0 /10

Waited for a full two hours

Mexico

1 days rental

Compact | Volkswagen Golf or similar

Reviewed: Fri, Nov 1, 2019

“Voiture bien entretenue, pas eu de problèmes sauf panne informatique de l'agence lors du retrait”

About Europcar: 8.0 /10

Voiture correcte, gros problèmes informatiques à notre arrivée, mauvaise gestion des clients. Pas une bouteille d'eau. On a perdu beaucoup beaucoup beaucoup beaucoup de temps alors que nous étions très fatigués de notre vol.

About QEEQ: 10.0 /10

Mexico

1 days rental

Medium SUV | Jeep Patriot or similar

Reviewed: Tue, Sep 24, 2019

About Europcar: 7.0 /10

Mandatory third party insurance