Satisfactory resolution to a renting issue with a car rental agency
W.ICTON
Czech Republic
Reviewed: Wed, Jan 15, 2020
About RENT PLUS:8.7/10
The experience with Rent Plus was less than satisfactory....they forced us to pay for the rental on pick up despite the fact that we provided a receipt showing payment made in full. They denied our pre-purchase of the full insurance option and were basically rude in our dealings with them.
About QEEQ:10.0/10
We communicated our issues with Rent Plus...that we paid for the rental again in order to get the car we reserved...and we were very impressed with Easyrentcars resolution of this issue and the timely credit we received for the added charges.
One thing that we have noticed after 10 kilometers drive from the pick up location, that the gas tank was not full, only 75%.
When we have returned the car with a full tank we have reported that and got some cash refund.
the don't give same as i book and not even better was smaller we i say i book different car the stuff say the website of easyrentcars.com they always put pic of nice car to make you book from them but we don't have this car this was when we pick up but other guy when we drop it back was nice person
also still not get back my Deposit he say whine 24 hours but upto today i still not get it back i have paper from them say i retain car was ok its already 7 days
2 weeks after my trip, some "admin fees" have been charged on my credit card.
However all the fees were supposed to be included when I dropp off the car (tank was full, no dammage etc...)
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Satisfactory resolution to a renting issue with a car rental agency
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