We tried to drop off the car at 12.55pm on Saturday, 4 Jan in their city location but they refused to accept the car as they close at 1pm. We had to pay parking fees of 25$ over night due to that.
The car provided was different from the one booked, and of a lower grade. The only compensation was not having to return the car with a full tank of gas.
Service attitude and waiting time were satisfactory.
Like: We were upgraded to a better vehicle. Dislike: very little explanation on how to use the car. Since we were not familiar, it took some time to become acquainted.
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