Easy and friendly

I got a Mazda2 instead of the model I reserved. The car had over 70,000 kilometers on it.

Overall, the experience is great, with many new car models to choose from.

When picking up we asked for the unlimited toll pass which we thought they charged us for... I paid for something extra about the toll pass, then on drop off they made me pay an extra 30 000 yen. After all that they wouldn’t even drop us off at our hotel (min drive away from rental place) but instead drove us 20 mins back to the airport so we could buy train tickets back to the same area as the rental car area and then walk 15 mins to our hotel. When picking up the car I inspected the outside of the vehicle for any prior damage and the rental guy seemed insulted that I didn’t just trust everything was accounted for. Luckily I didn’t because there was a giant dent in the side of the passanger door which I’m sure they would have charged us extra for had I not pointed it out and taken photos as proof that it was like that when we picked up.

Easy to find staff at the airport. Pick-up and drop-off are very fast. I reserved honda fit car but Times upgrades car to toyota premio with same price.

Friendly UI. Offer the good price and discount.

Very efficient service

Easy to use. I like it