Satisfied

The whole experience with ace rental was smooth and hassle free

The price was excellent the car was excellent. But not pleased with the customer service. On collection we were given no idea where and how to pick up the car,hadn’t been told it was a shuttle. We also due to restrictions had to change where we were returning the car I phoned 4 times and was told we had to speak to the Melbourne office who never answered the phone only on the 4th occasion did one of your staff take the message and said she would confirm that they had received the message and she took my email address . I got no reply. I then sent a email request which took 4 days to get a reply. So what should have been a straightforward message took several weeks to sort which was on my mind in that time so not impressed

Easy to use and excellent price found

Ace charged the One way fee although i mentioned to the counter staff that i already paid via Easyrentcars and showed the Booking Slip with One way fees is included. Ace counter staff said EasyRent should not charged us instead Ace suppose to charge the Fee and i have paid without any choice. Now i am disputing with Easyrentcars. They are still on investigation. Already 20days gone , just received email asking for Final Invoice. Ace Cars and time taken to Pick up and Drop Off was Excellent.

Everthing is Excellent.

The pick up process is terrible, number never works but been lucky to find a bus there but not a good customer experience