Great Rentals really does provide Great Rentals

Very poor customer service, slow to respond when issues arise

Not punctual. We agreed to pick up the car at 8 PM, but the staff arrived after 9 PM, and we finally got the car at 10 PM, seriously delaying our plans.

Booked the RAV4 model guaranteed and got exactly that. Fantastic rental overall, especially given the price. 40,000km on the clock but no issues whatsoever. Definitely factor in the extra time for pickup. They will pick you up in a normal car so make sure to ask what registration is on the car doing the pickup and make a note clearly. Also make sure you have something to call in, SIMs are not really available on the arrivals hall from what we saw. Pickup is outside departures before the W pink sign, outside door number 3. Windscreen had pre-existing chips in them which make me a little uneasy - hope there's nothing under the hood being neglected. Overall, will rent again.

The car was pretty old, the pick up driver/counter service didn’t answer the phone until 45 minutes after our arrival (and 15 after our scheduled pickup time), pickup ended up being an hour late, and the rental lot was in a corner of an industrial park by the airport.

We booked an economy car, Toyota Yaris or similar. We got a Toyota Vitz, no worries there. But the car was from 2012, had no Bluetooth connection, no AUX and no USB-port for charging. And it was an imported Japanese car which meant the radio only worked in the FM-range of 76-90 MHZ and so you couldn't even listen to music that way. You could find a station for a minute or two but reception was BAD!!!!!!!!!!