A great deal but far too much confusion with inaccurate and incorrect information

Next time in NZ I will definitely use DCR again. Cost & quality beats any if not all known car rental companies…

Easy & fast to book the car.

Picking up the car at the airport took longer than expected as we had to wait over an hour for the shuttle to arrive from the rental office, which is about a ten-minute drive from the airport. When I called the office to inquire, the response was polite but impatient. The same person who answered the phone—a cold and impolite middle-aged Chinese man—handled the paperwork. I must have been unlucky to encounter such an unpleasant individual during my travels around the world. We received a different model than we had reserved; it was an older model Nissan ELGRAND, which isn't listed as an option in the selection menu. Apart from that, everything else was fine.

The customer service was indifferent.

The staff at the rental office are Chinese, so communication was smooth.

The service attitude was great, and the vehicle condition was acceptable.