35 mins to pick up in 2 degrees Celsius, the van was waiting at the wrong bus stop behind a bus and with no signage on the front. The driver did at least help me with one of my three cases once we had finally found each other. Check in was complicated because of having to use the self check in machine, even though there were no other customers present and at least two staff working on the desk. The first vehicle issued was not read worthy due to a defective passenger-side mirror, which should not have been released for rental. The vehicle was swapped when I complained. The car was collected in the dark and covered in overnight moisture so some damage was not noticed on the rear driver-side wheel arch; this was only found when I reached my initial destination. Vehicle collection should be arranged in a well-lit area to ensure that no such damage is missed by the renter. The vehicle ran well and is comfortable. The shuttle can does not run frequently enough so I was waiting almost 30 mins after dropping off the vehicle to return the airport.
About QEEQ:10.0/10
All good. I received a price drop 'discount' prior to picking up the vehicle.
Unlike other car rental companies, this one requires bank statements and address information for residents in the UK. As a result, I couldn't rent a car and didn't get my money back. It's a blatant unfair policy. It's time to take this to consumer protection.
mark on the counter was one of the most helpful staff I have come across in all the rentals companies I have ever used , he went out of his way to make it a very good rental experience, the pickup from the airport took a while but luckily I wasn't in a rush so I was ok with it but if I had have been it would be a different story. drop off meanwhile was great as the transport had just pulled up at the rentals place as I had finished returning the car
“Not brilliant. I'll book elsewhere next time. The overall score does not tell the full story.”
About Easirent:6.3/10
The car was quite dented. I took a video before using it so that I had proof if there was any dispute over the damage. being attributed to me. I only did 67 miles int he car and found I had to put 3 gallons into it at the end when clearly it couldn't have been a full petrol tank. A Toyota Aygo will do more than 23 miles to the gallon.
Like: At 12Am midnight, Mark,Arek and Joe were very friendly in dealing with my request. Note my flight was delayed by 2 hrs. They helped me to select, understand the car, loading luggage and provided comfort. Dislike: I booked 5 seater car but at the end what was offered was 4 seater car.
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Customer Service
Good price but questionable customer service.
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View more >Dislike: I booked 5 seater car but at the end what was offered was 4 seater car.