The Chinese staff at the Auckland city pickup location gave a biased explanation about the full tank, leading to misunderstanding. I didn't know I had to purchase a full tank when picking up the car. I thought I just needed to refill the amount used when returning. I returned the car with more than 80% fuel, but they didn't refund anything. This method is deceptive as the car rental company always benefits since no one uses up the entire tank.
The lady at the rental counter said they only had Pajero and not Prado, and she tried to upsell me full insurance. When I refused, she insisted they only had Pajero. After I agreed, she suddenly mentioned they also had Prado. The service was quite lacking.
Overall good. Issues: No one was at the pick-up location when we arrived. Called and had to wait half an hour. GPS didn't have Chinese voice, had to replace it the next day.
Earlier reviews mentioned that Hertz cars had mileage under 20,000 kilometers, but our car had over 40,000 kilometers. Overall, the pick-up and return procedures were quick and straightforward. No other significant issues.
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