First 30 mins terrible other couple of weeks perfect

Not a pleasant experience. I was sold insurance on the spot and it was very expensive in California. I had not appreciated just how bad/serious it was to book a car with no insurance. As an international traveler it was even more stressful to find an additional $400 on the spot!!

Easy to use, however implications of not having insurance should be highlighted more to avoid shock and disappointment at the counter….

The push for additional insurance and signing blindly on an electronic keypad multiple times was worrisome. Charging of a deposit to my credit card and then refunding later seemed odd and also caused some worry as to whether it would be a hassle to get my deposit back. The deposit has been refunded, so all is well. The car had some stains on the interior that we didn't notice since one of the rear seats was flipped down when picked up. We successfully cleaned the spots once we arrived at our hotel (seemed like gum and maybe white powder or deodorant), so we wouldn't have to worry about getting charged for stains that weren't ours. We liked the vehicle and getting to pick from a row of cars: we chose the Mitsubishi Outlander mostly due to its small size, light exterior color (silver), low mileage on odometer, and good MPG.

The rudest and dishonest people that I ever deal with, taking advantage of people and charge them without their authorization, under a very busy, hot and long line of waiting to get to the counter they ask you to sign a paper that is totally opposite of the verbal agreement, i specifically told them that I do not need any of their extra protection or liability insurance, yet they charged me extra and accused me that I signed the paper agreement without noticing of those charges. I am trying every day to call them and talk about my issue but the line is always busy and no matter how long you are waiting you could never reach to customer service.

They took advantage of my tiredness and talked me into extra insurance even though I told them that I already have one. They said that it is something different. So their cheap offer became quite expensive.

I've made a payment far above the amount already agreed.