Excellent

The car was very new and clean. It was so new that it still had a strong smell, especially after being parked under the sun for a while, it needed to be aired out.

The service has been slow recently during the pandemic. I was given a Nissan Rouge from the same group. The car had some issues; it shook while driving at high speed and the engine noise inside was like being in an airplane cabin...

Excellent

Car over all was very clean but found old food like smarties and cornflakes under the seat from previous renters. Also I was unable to reach the Hertz local branch by calling their local line of the Toronto Airport. Kept connecting me to their general line and could not get a hold of anyone to let them know that I can't find their location.

The pick up location was incorrect and caused a lot of undue frustration. The rental cars were in Terminal 1 and not Terminal 3 of the airport.

Like: Except a long wait to pick up the car, the rest was really good.
Dislike: It took about 45 minutes to pick up the car