Cheap and relatively easy, would rent from again

It took over an hour to complete the paperwork. Terrible service. I booked an SUV but got a station wagon instead. If I had known, I would have booked the station wagon from the start, since it's cheaper. They charged £120 for a second driver. When I wanted to cancel, they told me it was fine and that I would get a refund, but I never received it.

car is cheap; but car is in poor condition. one tyre slow leaking, one mirror case missing.

従業員の人数が充分でなく、車の受取に2時間以上待たされた。 その上予約していた車が無く、それ以上に高いランクの車を勧められ、それしかないので仕方なくそれを借りる事にした。 二度とこのお店では借りない。場所も遠く沢山の荷物を持っての移動はバスでもたいへんでした。。。

I am absolutely disgusted with the service from Easirent, who conned me into signing for insurance that was not explained to me. I had already purchased insurance from Easyrent and instead of asking for a deposit they took more money out of my account for further insurance without explaining the terms to me. After realising the next day that money had left my account, I called them and they just blamed Easyrent and said that they should never have sold me insurance?!

The insurance wasn't very clear and expensive. Staff were super nice.