They didn't pick us up at the agreed time. We waited at the airport for two and a half hours, only managed to reach them once and were told to wait at the Royal Park entrance. After that, we couldn't get through again. They later blamed us, claiming we didn't find them at the agreed location. The next day, we arranged to pick up the car, but were told we were late and the car was already rented out. WTF! Our entire Melbourne itinerary was messed up! So unreliable. If you're going to Melbourne, better rent from a chain company. This one is extremely unreliable.

Ace gave me Toyota Rav4 which was what I booked. Car was clean and in good shape!

Easyrentcars was easy to use and the charges was very reasonable.

Staff in Melbourne very nice helpful friendly work so quickly I recommend this ACE company.

Perfect no need to say

Pick up and drop off was smooth. Car was in great condition. No pushy sale from staff, which was great, but staff simply just gave us car key without directing or gave instruction to the car location. We witnessed other staffs brought their customers to the car. Dissatisfied with this as we did not know where to get the car and had to get another employee to help us. Other than that, all was good.

Easy and straight to the point booking. Drop price worked like magic! Love this function!

I have difficulty connecting the Bluetooth in the car to my phone

Great customer service but pick up and drop off could be better