Booking was very easy the rest was a major hassle and we will never rent from there again
G.Minzer
United States
Reviewed: Sun, Sep 29, 2019
About Routes:5.7/10
We wanted a compact vehicle and received a Dodge Durango they told me it was a free upgrade and I told him I wasn’t interested in an upgrade and it’s only an upgrade if you consider it an upgrade they said that there was nothing else available and I told them that I booked this months ago. They said we had the option to cancel which wasn’t an option at the time.
I bought insurance online, but when picking up the car, they insisted I buy insurance again. The customer service told me to pay first and they would handle it later, but they never did. I ended up spending a few hundred more for nothing. Very disappointing. I suggest everyone avoid renting from this platform, it's full of pitfalls.
“We were not happy with the new procedure to get to the "bus" to take u s to new terminal. We called”
About Routes:8.0/10
Got wrong information when called for assistance to get to shuttle. Very frustrated with with this experience & altitude of people answering phone. We walked b ack & forth 2 times carrying heavy luggage.
O`hare us in transition. We should have been notified prior to day of pick up of changes & given direction.
About QEEQ:8.0/10
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Booking was very easy the rest was a major hassle and we will never rent from there again
Relevant Reviews on Routes Chicago Airport
Raymond Moulton
-
-
-
-
View more >M.Pitt
-
-
-
-
View more >-
-
-
-
View more >R.Powell Moon
-
-
-
-
View more >M.Fuqua
-
-
-
-
View more >