Car return at terminal 3 and 4, the key drop off inside the building, a little bit hard to find, no sign board show where is the key drop off point. I asked around.
There was only one staff member at the airport, and the service was extremely slow. What's worse, they gave us a smaller car. How do we calculate the cost then? It would have been better to pick up the car in the city the next day.
Car interior was very dirty. It seemed like the car was not cleaned and attended to after the previous driver, and was given to us right after it was returned which got us a little taken aback. No staff from Europcar assisted us with the car checks during pick up. The staff at the terminal 1 perth airport pick up counter seemed really unfriendly as well. We had opted for the navigation device but was informed that all the GPS devices in their possession is not working. We were even told that it was a special request and not an option. If it is not an option then it shouldn’t have been offered to us in the first place when we were making the reservation through EasyRentCars.com
In the end they managed to find one that is working and hand it to us but we were disappointed by their failure to check the condition of the GPS with us. The GPS works fine when connected to the car after ignition. But died after the car engine was switched off. Hence we were unable to preset our destinations into the GPS offline. The navigation library of the GPS is underwhelming too. We are unable to route to at least 4 of our destinations even though we entered the correct address. There were no matches to be found.
Staff also try to hardsell their insurance coverage despite us telling them we have purchased one with AXA which was offered to us by EasyRentCars.com
Despite all that, the staff at the drop off at Gordon Street Perth City was friendly and accommodating.
It’s my first time with Europcar and it will probably be my last.
About QEEQ:8.0/10
Easy to use interface. However, would be great if easyrentcars.com can liaise with their respective car rental partners to create a more pleasant experience.
For example, the insurance coverage for the car.
Counter after the departure hall not open even at 7am. (Other counters are mostly open). Need to walk more than 500 - 800 meter to another pick up counter. Inconvenient for those with heavy luggage.
Staff were to busy flirting with each other so they didn’t talk us through the car or explain very much.
About QEEQ:10.0/10
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Customer Service
Quite Good
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