If I had been on a tight schedule I would have been upset at the delay at pick-up

The paperwork took over an hour. Terrible service. I booked an SUV but they gave us a station wagon. If I had known, I would have booked a station wagon from the start since it's cheaper. They charged £120 for a second driver and said it could be refunded if canceled, but it turned out to be a scam.

The shop is small, but the service is acceptable.

The service attitude at the store was quite good. Although there was a small issue with credit card fees, it was waived after communication with the rental company. I compared the rental costs with a friend who rented from another company, and mine was significantly cheaper. During the rental process, a Chinese guy who rented a Mercedes also told me that the cars at this store were cheaper and in good condition. He even suggested I get a membership card, as he did.

The car was in good condition, but the company is relatively small. Service was average, and they tried to upsell insurance.

Terrible experience. They don't accept UnionPay or credit cards with the UnionPay logo, so I had to buy full insurance at the store, which is much more expensive than the one on the car rental website. They also replaced the promised Volvo 70 with another car. Today, I received an additional charge of £55 from the car rental company without any explanation. Please help me check it. Thanks!