After returning the car, none of the expenses were visible. We bought full insurance for over 900 euros, and after returning the car, we were charged more than 4000 euros additionally. We have no idea what the charges are for, and when we inquired, we were told that the damages were not covered by the insurance. It's outrageous!

The service was okay. However, they required a €3000 pre-authorization without full insurance. A bit too much.

The service was quite good, but the efficiency is not as high as in China. We had to wait quite a while at the pickup counter, but returning the car was very convenient. We opted for full insurance at the counter to avoid any disputes, making the return process smooth with no extra charges. We had booked a Mercedes C-Class, but it was upgraded to an S-Class at the last minute, and the car was excellent!

The branch offered delayed pick-up and drop-off services, which was great! Returning the car was hassle-free. But contacting them by phone was very difficult. No shuttle service.

The pickup process was very quick and procedures were efficient. This included the return, where the car was inspected, we said thank you, and left. At the counter during pickup, they recommended the Fuel Up Front Option, which meant we could return the car with an empty tank. We thought it was reasonable and bought it. However, returning the car with an empty tank wasn’t as easy as expected, though it was convenient. Also, the counter staff didn’t inspect the car with us during pickup. After inspecting the car ourselves, we found some scratches and had to go back to have them noted in the contract, which wasn’t very satisfactory.