They made it very expensive at the counter.

There were additional hidden charges. When picking up the car, the agreement included insurance services, but the staff did not explain this. Three months after returning the car, my credit card was charged 1800 RMB. When I inquired, they said it was for the insurance that was supposedly included when I rented the car. This is infuriating. I had purchased all insurance through the rental platform, yet there were still hidden charges. Very disappointed, I will never book from this rental company again!

It was okay, but the staff at the store tried to upsell insurance.

Car wasn’t ready. No instruction at pick up re different handbrake- Golf-would have been really helpful.

Good

Overcharged for insurance offered a discount then NOT applied

Very positive experience. I was upgraded to a brand new vehicle with a navigation system. This was very much appreciated.