Rude and indifferent attitude

The car rental experience was great and great customer service. I forgot my phone and they kept my phone with them. Great Services 10/10.**********. Cheers

The car had over 100,000 km on it with several scrapes and scratches, not that I cared, except that they charged me $83NZD for "damage" to the front and back of the car, however, in the pictures they sent I could not see any damage (I could be wrong, but if there was anything it was just minor scrapes that were indistinguishable from the rest of the scrapes and scratches already on the car). While the price was by far the lowest, and I did like their touch of providing a cell phone holder on the vent and a double USB 9V adapter to plug your phone cords into, it was very difficult to get a pickup from the airport since we were traveling internationally and did not have cell phone service. Likewise, they did not provide drop off instructions so when we arrived at 6:45am or so and no one was there and the gate was locked we were lucky to find the somewhat hidden and unmarked drop box attached to their gate (which appeared to technically be on the property next door which is a trucking or shipping company, so we took a chance on that being the EZU key drop box and not the trucking company drop box or a mailbox).

Counter staff excellent. Had to wait a very long time to pickup as the only staff attendant was at the airport picking up others then we had to wait for them to organise their vehicle which took a very long time. Drop off time and staff fantastic

Very friendly and helpful staff. Zero complaints at all. Will definitely be booking with EZU next trip over to NZ. 03-04-2019/18-04-2019

No problems with ERC.