I ordered a car from JFK and I had no idea that it's not located at the rental area, instead I had to take a shuttle. Unfortunatily I had no idea that the office is closed at night, it opens only at 8:00 AM, and I arrived there at 7:00 AM, and I needed to wait for an hour, there was also no telephone to talk before the opening hours.

ACE is great! The only issue is the email provided for pick up location by EasyRentCars.com was not updated to ACE’s new location. Therefore, what should have been an easy 10 minute ride to get to ACE from airport shuttle took well over an hour and cost me an Uber ride because ACE’s pick up information was the old address and old shuttle that is now just a city shuttle that took us way out of the way and dropped us off in the middle of nowhere with no easy transportation access!

Ace Rental runs a poor operation that left all Ace customers waiting by the curb wondering where the shuttle was after more than a half hour. The car was provided in a poor condition. Tire pressure was off in one tire, washer fluid indicator reported no washer fluid present, and car made concerning noises at high speeds. There was also no spare tire in the trunk in case of flats.

The car was challenging due to the lack of trunk space for luggage. Also, it was not made clear that we would have to take 2 different shuttles to get to ACE & then back to the airport. Would have been much better if the ACE shuttle took us directly to the airport on the return trip.

Like: Very friendly and the gas mileage on the car we had was awesome!
Dislike: The address we put in would not located the actual place thankfully we found it due to cannot get thru the phone.