Nice trip

Crumpy, slow staff at the pickup. Quick, friendly staff at dropoff.

Budget rental company is disgusting. Arrived early and no one informed me. They charged an extra hour after return. Trash service. If I arrive early, don't give me the car. If there's an extra charge, inform me. Almost 40 euros per hour, what a rip-off. Extremely disgusting.

I booked an automatic car, but when I picked it up, they said they didn't have automatic cars available, only manual ones. They were very indifferent about it. The type of car you're given is determined by the number of people in your group and your luggage, it has nothing to do with what you reserved in advance. They kept pushing insurance, saying it wouldn't be safe without it, making me doubt the reliability of the insurance bought through the rental website.

Long lines and slow service. Couldn't get a car at the price booked on QEEQ. They push for additional purchases, otherwise, no car! Clearly, there is an issue with the partnership between QEEQ and BUDGET, causing problems for consumers.

The counter staff was really pushy about us buying their extra insurance, when we refused she got nasty about it. There was damage recorded on the car at pickup however when we returned it Budget tried to claim we did it and get us to pay for the damage. It took 2 weeks to get it resolved. we were on a cruise and communication was hard. we have since read reviews online and see this kind of treatment common from Budget in the Rome Airport. It is a shame that this location gives Budget a bad reputation as we have rented from Budget numerous times and never had any problems.

Booking was easy, especially liked the rebooking if the price dropped by 20% feature. Saved us a considerable amount of money. Easyrentcars was very helpful with helping us deal with a problem we had with the rental company