If you don't have a return ticket, they say the order is invalid and won't refund your money or give you a car. They ask you to contact customer service for a refund, which has strict conditions involving other rental companies, and they charge you for the entire week if you're just a little late picking up the car. Everyone should avoid renting from this company in the future! Anyone who hasn't rented from them should be very cautious!
We switched to another car halfway through, and the vehicle was in excellent condition. Both pickup and return processes were quick without any upselling. A very cost-effective company.
Awesome experience fair exceeded my expectations. Will use them again given the opportunity. Don’t forget to bring you proof of insurance with you at checkin.
“Great booking experience, very competitive rates, good service.”
About Routes:8.7/10
Routes offered the cheapest option to rent in the O'hare area. There was a shuttle that went from the rental car area to Routes itself. Be prepared for the additional 10-15 minute wait. Once everyone who was on the shuttle gets to Routes, the line takes a while to die down. It took me about 20 minutes to get to the counter once I arrived. They also charged $400 as a security deposit which I was not aware of at the time. Besides the wait, I would still use Routes for business car rental for the price and availability.
About QEEQ:10.0/10
Smooth process, reservation was confirmed quickly. Would use again!
I was up graded to a Sarah jeep. I got 30 mile away and could no longer keep the jeep on the road. The front end had a problem. Even over the smallest bump it would shake uncontrollably. I called the office and was told they could not bring me another car. I should drive back slowly with my hazard lights on. I did what I was told, however I did not feel safe. I was given a car to replace the jeep. this company dose not check out there cars before they defend them. I know this for a fact. I brought back my car and it was immediately resented while I was waiting for the shuttle bus.
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We get Jeep Wrangler in price of Ria Kio so we do love it!
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