Very polite staff at the counter. Pick up guy was friendly as well. Overall, pick up and drop off process of vehicle was very easy and smooth. Staff made it easy for us and explanation was clear as well.
About QEEQ:10.0/10
Price was as per advertised. No hidden charges. Will definitely use Easyrentcars.com again for sure and will recommend to friends and family members.
We arrived early in the morning and got a shuttle from the airport to the car rental company, which took about ten minutes and was fairly convenient.
However, during pickup, the company did not explain the types of insurance available. The basic rental package did not cover anything. When returning the car, the service agent insisted we provide photos of most of the existing damage or paint chips. Essentially, if you don't take pictures or if they are not clear, the company assumes you caused the damage. Although we had photos of some scratches, there was one we missed photographing, which resulted in a charge of AUD 3000!!!
They used a magnifying glass to find scratches, claiming the fee was for activating the insurance. This fee is enough to replace vehicle parts entirely. It seems like they make money off these charges. They said there were no other Chinese rental companies in Australia...
I recommend carefully choosing a company. Generally, basic rental costs with Avis or Budget are not this nitpicky.
Even if you buy insurance, photograph the entire vehicle inside and out, otherwise, you never know what kind of trouble might arise.
I spent time to search for the shuttle for pickup for 30 mins. I called them few times. After maybe 10th trials, they were able to pick up my call. the shuttle van was white in color without any EZU logo. That made me difficult to trace them during the pick up. Hopefully they can improve their service. The car was in excellent condition but I got different model from what I booked online.
“EZU goes the extra mile to provide comprehensive service.”
About EZU:10.0/10
We were very pleased that EZU offered to add a second driver for free. We were already impressed that the rental cost was so much lower, and that the deductible for insurance claims was also lower. When I dropped off the car, they offered to shuttle me to the nearest public transit rather than the airport, as I was staying in town. This was very helpful.
Staff was very friendly and helpful. Car was clean, comfortable, and reliable.
About QEEQ:10.0/10
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Customer Service
Brilliant and good experience.
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