I rented a Dodge Grand Caravan, and they told me they did not have one. That made a problem with 4 adults, 4 golf travel bags, and 4 large suitcases for an 18 day trip. The Dodge Durango was not an even swap, we were squashed the entire time. They did give me the 2nd driver free of charge per my request to them for the obvious inconvenience. I would have appreciated a heads up before arrival so we could make other arrangements and not find out on arriving at 9:30 pm.... The airport shuttle to the Car rental place went smooth, but the Shuttle the rental car center to routes was over an hour wait... there was a young family waiting next to us and with their little kids and the late hour, this was horrible. especially when it is only an eight minute drive from the airport itself!! I could tell this was going to be the same problem when I returned the vehicle, so I just got an Uber and avoided the whole aggravation. Also on return of vehicle, there wasn't any signage on procedure, and it was very different then any other rental care company I have ever used. The price was great, the desk staff were very professional to deal with even with the inconvenience of downgrading the vehicle we needed, but the shuttle service set up is HORRIBLE and needs attention!!
I bought insurance online, but when picking up the car, they insisted I buy insurance again. The customer service told me to pay first and they would handle it later, but they never did. I ended up spending a few hundred more for nothing. Very disappointing. I suggest everyone avoid renting from this platform, it's full of pitfalls.
The car that I reserved and called to confirm about was not available. I got a nicely equipped Nissan Rogue, but what I really needed was the fuel efficiency and convenience of a sedan.
About QEEQ:10.0/10
Nothing to change. The app was easy to use. Due to a flight delay, I had to use customer service and they were very very helpful.
Picked up 12:30 am after flight delays and staff was still there from airport to location and I was driving away in 30 minutes
About QEEQ:10.0/10
Online
Cost was extremely competitive
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