Smooth Vehicle pick up and return no hassle

Detailed explanations and quick return process.

They quietly added a road assistance fee and charged us afterwards. They claimed that a toll payment device would charge the credit card directly without extra fees, but there was an additional management fee.

Service was very prompt, picked up the car quickly.

Average. There were a lot of people in line, and I had to wait an extra half hour to pick up the car. The discounted car I booked wasn't available. Next time I'll arrive earlier.

Dislike: The staff during pick up had quoted for a insurance premium to cover Aud 4700 that will be charged by insurance company she said in the event the car is damaged an exorbitant sum which was if i'm not wrong more that Aud 200 and this was more than AUd 177 I had paid for the rental of the car itself. And she quoted that the compny will hold Aud4000 in my credit card pending the evaluation of the insurance company even if there was a small scretch on the car....which was absurd. I m really not happy with that as it made me scared shit abt it when I drove the car. We want to take additional insurance if required but the premium amount must be reasonable and the staff shld explain it well for us to understand instead of scaring us....otherwise all was fine.