Very easy

The car wasn't very new, with an odometer reading of 13,000 kilometers that had clearly been altered. At pickup, I was given a Honda City with wheels produced in 2016. The left front tire had two deep 3mm dents, posing a high risk of a blowout, so I refused to take it. They offered me a Perodua instead, and after replacing the tires the next day, I drove from Kuala Lumpur to Ipoh to switch cars.

The service was poor, no clear instructions before driving, and unlike other rental companies, they don't offer free touch n go cards.

Overall the car was good. But the staffs are not as friendly as they should be.

Great experience.

The car came with alot of scratches and marks on the body, despite being relatively new with low mileage. Second let down was that this car’s (Persona) cabin is much smaller than it looks from the outside, the back passenger wouldn’t sit comfortably if he’s taller than say 5.10”. What I like about this rental company was that they don’t make you wait for pick-up and drop-off. They’re professional, give clear instructions with directions for pick-up (few days before via sms) and when you’re there to collect the car with about almost everything you need to know on local driving.

Like: Reserved a Honda BR-V 7 seater for my family, 6 adults and 2 infants. Upon collecting, i was given a Toyota Innova, New Model. Which is much more bigger and spacious, and also of higher CC. The car was in excellent condition and very clean. Staff is helpful, and explained everything in detail.