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+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 6192778357
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 6192778357
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Search for EZU Car Rentals in Melbourne

A FAMILY TRIP THAT STARTED ON A BAD NOTE

Reviewed: Fri, Aug 9, 2019
About EZU: 5.3 /10
After confirming the time of arrival and contacting the agent for picking us up, it took them almost another 30minutes to get to us. After arriving at their offices, we were informed that the vehicle (Toyota Kluger 7-Seater) which we have booked is not available but they will give us an upgrade from a seven seater to a five seater - we are/were six people! After almost an hour, they gave us another vehicle (Toyota Terraco) with much less space for our family and luggage. The vehicle was dirty as well and not filled up with fuel. We didn't have a choice and had to take this vehicle as we were already late for a function. On our return we were informed that the back bumper was scratched - probably trolley damage. We had to pay a $1000 for the damages. We also filled up the vehicle with fuel and used it only for two days and not three days as paid for - due to all the delays and time wasting, the rental days were only 2 days.
Toyota Kluger 7 Seats image
EZU
Melbourne Airport(MEL)
Melbourne
Australia
Large SUV | Toyota Kluger 7 Seats or similar

Relevant Reviews on EZU Melbourne Airport

Darren Whit

View more >
EZU
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Mon, Apr 29, 2019
“Melbourne - Great Ocean Road - Campbell - Melbourne”
About EZU: 10.0 /10
Very good, excellent service
About QEEQ: 10.0 /10

R.Hui

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Medium SUV | Toyota RAV4 Guaranteed model
EZU
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Sun, Jun 9, 2019
“Staff are nice and they are chinese people, but not Australian. But can be more professional!”
About EZU: 9.3 /10
I pay the autotoll (road fee) by cash on the return day, but they didnt send me a recipt, the day after i receive my visa card was paid the autotoll again!! But i tell the staff of EZU, they cancel it immediately. Just i think they need to improve it, and i suggest we need not to pay by cash as we have dont have recipt!!
About QEEQ: 10.0 /10
post image

View more >
Intermediate | Toyota Corolla or similar
EZU
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Sat, Apr 27, 2019
“Excellent value for money.”
About EZU: 8.3 /10
To make pick up easier, it would be a good idea to have EZU logo/ name on the pick up van. This would make the van more recognisable.
About QEEQ: 10.0 /10

View more >
Full Size | Toyota Camry Guaranteed model
EZU
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Thu, Mar 21, 2019
About EZU: 9.7 /10
Staff was very friendly and helpful. Car was clean, comfortable, and reliable.
About QEEQ: 10.0 /10

Y.Li

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Economy | Toyota Yaris or similar
EZU
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Wed, Feb 20, 2019
About EZU: 6.0 /10
I waited almost an hour to be picked up from the airport. The pickup process was very difficult as the counter staff could not speak English very well. They made us buy additional insurance because they said that the insurance provided by easyrentcars.com could not cover all damages, even though my booking info said otherwise. We spent close to an hour inspecting the car because they wanted to take a photo of every single scratch on the car. Would not recommend EZU as the pickup process was stressful, time consuming and frustrating.
About QEEQ: 10.0 /10

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