The car rental company did not provide the car they promised. They accused me of damaging that car even though I never rented it, and unfairly charged me. Despite having time evidence, they still deducted over 9000 yuan. Moreover, they did not respond to clarify the truth. Do not rent from this company, you will regret it. It is deceitful.

Car was fine; booked as a Volkswagen Golf or similar and got a Citroen C3 Aircross (Crossover kinda vehicle) but it certainly did the job it was required to do. My main issue with the vehicle was when I picked the vehicle up i was told that the AdBlue had been topped up but the warning light was on; shortly after the vehicle was turned on said AdBlue would start to circulate and the light would go out. After 2 days of the light being on I went back to Europcar who said that they didn't have any more AdBlue however they had a contract with Halfords and to take it down to there. So i did so, they took a full 10litre bottle of AdBlue and the car took it all. On this occasion all that was wasted was a morning of my time, which fortunately I had to spare, however in future someone else may not have this time. In even worse circumstance (for Europcar) someone could have taken the car on a long run and either become stranded when the car switched off to protect itself, or had ground itself to a halt. Neither of which would be a good situation. This was mentioned when i took the car back at the end of hire.

upgraded! gr8 condition of car

What I preserved was not even close to what I get. Not a friendly counter staff with attitude so you buy extra insurance. Doubled the budget as shown in the apps.

May need to monitor closer the Car agents operation.