Hassle free car rental experience

Very satisfied

Affordable prices

Overall just okay! We wasted a lot of time while traveling, the queue was very long... We were lucky to wait for the shuttle for a while, but others on the same shuttle said they waited for an hour... The staff's attitude was mediocre, the car had 70,000 kilometers on it, and when we were taken to the airport, they even dropped us at the wrong place... costing us an extra $20 for a taxi...

Like: The services was great and the car suited out purpose

Like: The lady I picked the car up from was lovely cheery made me feel comfortable.
Dislike: When I dropped the car off I had taken it to the BP around the corner to fill it up, which I definitely did. When I brought the car into the yard I was met by two workers one male one female, the woman went to inspect the car. When she came back she said everything was fine except there was one bar of the fuel gage missing, the way she spoke to me was appalling then the man piped up afte to explained I had just come from the BP to fill and the fuel pump clicked when it was full. He decided to say to me in the most condisending way that I will be charged the price of the fuel they need to put in plus a $50 admin charge, which u then replied I am happy to take the car back to the petrol station to try and put more in, I took the car back to the BP where I put $2 worrh of petrol in which while filling up I made sure the fuel pump Clicked not once but twice! I got receipts for both of the transactions and took it back to the yard where the fuel gage inside the car was still missing a bar. All in all the way I was spoken to was quite abrupt and condisending. Clearly there is an issue with the Cara fuel gage or it takes a lot longer to register the fuel input then normal. I do have another booking with ACE in a few weeks so hopefully I have a better experience at drop off.